Refund policy
At Vivuli.com, we offer our customers free returns, exchanges, and refunds within 30 days of purchase!
Exchange Process:
For exchanges, simply return the item to us, and we will reship your new item within 3 days of receiving the return. You will be notified via email once the new item is shipped.
Please note that exchanges initiated due to personal reasons will incur an additional $9.9 shipping fee.
Refund Process:
To request a refund within 30 days of receiving your order, please send the item to our designated warehouse. We will process your refund within 3 days of receiving the returned item.
Refunds typically take 7-15 working days to reflect in your account, depending on your bank's processing time. The refunded amount will be credited back to the card used for payment.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please provide photo evidence within 3 days of receipt. We will promptly send you a replacement at no extra cost.
If the return is caused by the guest, guest should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For any further assistance or inquiries, please contact our customer support team.
Exchange Process:
For exchanges, simply return the item to us, and we will reship your new item within 3 days of receiving the return. You will be notified via email once the new item is shipped.
Please note that exchanges initiated due to personal reasons will incur an additional $9.9 shipping fee.
Refund Process:
To request a refund within 30 days of receiving your order, please send the item to our designated warehouse. We will process your refund within 3 days of receiving the returned item.
Refunds typically take 7-15 working days to reflect in your account, depending on your bank's processing time. The refunded amount will be credited back to the card used for payment.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please provide photo evidence within 3 days of receipt. We will promptly send you a replacement at no extra cost.
If the return is caused by the guest, guest should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For any further assistance or inquiries, please contact our customer support team.
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